News
Exciting news regarding eRAMP, MINGenerator and more....
Posted by Ernie B on 24 March 2019 06:00 AM

Exciting news regarding eRAMP, MINGenerator, our consulting partners and BNTouch Mortgage CRM clients.  We are now offering a new customer support solution!

We are migrating to a new customer support solution to expand self-service options to reduce time to receive answers to questions and to connect our client community in a new way. The new solution offers an improved knowledge base with context-aware search that is easy to use, faster to search and provides more answers to your questions. A well-organized customer support portal empowers clients in a whole new way. New features include:

  • Tons of information with How-To’s, document downloads, extensive knowledge base and more
  • Expanded ticket details to improve knowledge base suggestions to resolve your issues quicker
  • Enhanced ticket management with new status tools
  • Community information sharing for user-based answers to your questions, and
  • Agent satisfaction ratings, so you can let us know how we’re doing

Over the next 30 days we will migrate to our new customer support center. Every customer will receive and email invitation over the next 30 days to setup their new account. If you can’t wait to see what’s coming, you can visit our new customer support center by going to http://support.oncyberlink.com.

We are excited to share this new solution with you, we are always looking for ways to enhance your customer experience!

Enjoy from all of us at Cyberlink Software Solutions, Inc.


Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).